Contact us by phone — You may contact DOT by phone at Please know that in order for a case to be processed as a complaint, it must be submitted in writing.
Contact us by mail — To contact us by mail, please send your correspondence to the below address. Office of Aviation Consumer Protection U. After the analyst reviews your case, it will be given to an attorney for review. Once your case is reviewed by an attorney, an analysis with our findings will be mailed to you. Please note that due to the volume of cases received, and the thoroughness of this process, it may take some time to fully process your case.
For All Other Complaints A Transportation Industry Analyst will forward your complaint to the airline and the airline will be required to provide you with a response. The analyst will ask the airline to provide a copy of the response to DOT only if it falls under one of the areas DOT enforces.
The DOT analyst will then review the case to determine whether a violation occurred. See aeroplan. For current or former American Express AeroplanPlus Platinum Cardmembers, we may approve your application, but you will not be eligible for these offers.
You must apply online through the link provided in this communication to be eligible for these offers. American Express reserves the right to accept applications after this date but you will not be eligible for these offers. Account must be in good standing. Purchases must be posted to your account on or before your three month anniversary date. Please allow up to eight weeks from the date the bonus points were earned for the bonus to be awarded. Welcome bonus points are not Status Qualifying Miles.
The full Air Canada purchase amount will be billed to the Card account and the statement credit will be applied within 60 days from date of purchase. For current or former American Express AeroplanPlus Gold Cardmembers, we may approve your application, but you will not be eligible for these offers. Purchases must be posted to your account on or before your three-month anniversary date. Call wait times are longer than normal.
Note that antigen tests are not accepted for travel into Canada. Use our automated chat tool. Travel Alerts. Search site Find. Hamburger Navigation Sign in or create an Aeroplan account. Business Travel. Use our calculator to determine your free checked baggage allowance. Already a member? Sign in. Air Canada Aeroplan Elite Status. Air Canada - Official Website Hide search.
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