Making observations about the employees' behavior and answers, in some cases, even learning their names and describing them. Filling out questionnaires and writing reports detailing the in-store visit and the service received, including all the details about their shopping experience. Filing or sending their finished reports via email or fax when required, along with the receipt of the purchase, if any.
Waiting for the employer's final confirmation upon completing the assignment before being paid for their services. Show more. Related Questions. How to become a Mystery Shopper? What is a Mystery Shopper? How much does a Mystery Shopper make?
Answer Questions. What is an Auditor? What is a Delegate? The surveys he fills out after the experience aren't too time consuming, ranging anywhere from five to 15 minutes. For that reason, he has a hard time justifying spending money at bars and restaurants. Completing those surveys can take between two and three hours. To land those high-paying gigs in the first place, you have to put in the time and prove yourself as a reliable and thorough mystery shopper.
That's where you're going to start, with places like Five Guys or Panda Express. But eventually, as you get a good reputation and your ranking increases, you can get really high-end restaurants.
Baldwin uses about a dozen secret shopping platforms. His favorites are Reality Check , where you can get reimbursed for car washes and high-end restaurants; Service Sleuth , where you can get paid to visit casinos and resorts; and Market Force , which he likes to use for free food at Panda Express and Five Guys.
Make sure that a company supplies you with all required information prior to leaving for your assignment and that you are not responsible for sending money to an employer before starting your mystery shopping position. Most legitimate companies pay individuals and don't charge them before they start their assignments. Ensure that the company you want to mystery shop for doesn't charge their shoppers for any fees, especially if you have yet to complete an assignment for them.
The Mystery Shopping Providers Association MSPA lists legitimate businesses that offer mystery shopping positions and pay their shoppers for assignments. Consider checking the MSPA's website to determine whether a company offers legitimate services.
Some illegitimate companies may ask you to pay them in order to view their job listings. The vast majority of legitimate businesses offering mystery shopping services do not have this requirement, so be cautious of those that do. Here are some answers to commonly asked questions about mystery shopping:.
To become a mystery shopper, first search for companies that offer mystery shopping services online. After reviewing to determine whether a company is legitimate, submit an application. Companies may require you to complete a background check and sign a contract agreeing not to disclose their business's mystery shopping services before pursuing assignments.
Once a company approves your application, you often choose an assignment on their website to complete and follow the instructions given. Consider earning a certification through the MSPA to be a more marketable candidate for employers. The MSPA offers two certificates: a silver one that you can complete online and a gold one that you can complete by attending a one-day workshop. Companies often pay shoppers by assignment, rather than hourly, and pay often depends on the difficulty of the assignment.
Other times, companies don't pay shoppers but reimburse them for their expenses or allow them to keep the item they bought. Reimbursements often take between 30 and 90 days to receive, so ensure you have money before an assignment to purchase the required item.
A secret shopper is a person employed by an agency, retailer or industry critic whose primary goal is to evaluate the level of customer service offered within your establishment. This information is then published in the form of a review for public consumption and other influential members of your target market.
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